Frequently Asked Questions

new clients

Yes, absolutely we have a wide range of safe treatments and products available. We advise no IPL, Omnilux, or Needling (with) anaesthetic whilst pregnant or breastfeeding. We also stop all use of topical Vitamin A for our clients during this period.

Unfortunately, no, we always need to prep the skin with in clinic treatments and home care to ensure you get the best results possible. Your skin therapist will advise you of what will best revise & prep your skin.

Unfortunately, we cannot give you an exact time frame of how long it will take for your skin to clear as every skin type and concern is different.

Your skin therapist will always recommend what treatment is best for your skin on the day of your appointment. If it’s your first appointment with our clinic we will advise you after your first initial consultation.

As soon as possible, we want to ensure we can get you the best results possible before your big day.

Unfortunately, we cannot consult via email or over the phone. We recommend visiting your closest DMK clinic by using the link – // or your local Dermal Clinician within a cosmetic medical practice.

Yes, we have Latitude Pay available for our clients, this can be used on treatments and products.

No, but we do recommend arriving 10 minutes early to fill out your consent form. We will take care of you after that.

Yes, we do, you can find them on our online shop, we have a small and large price range available with a 3 year expiry date. Click HERE to purchase.

existing clients

No sadly we cannot treat any client with an active cold sore & will have to reschedule the appointment for health and safety reasons.

Yes, we can still treat you regardless, please inform your therapist of any medication changes and we can change your skincare treatment plan.

Yes, when transitioning onto an active range you will experience dryness. This is your dead cell material lifting off the skin, this will normalise.

Yes, when transitioning onto an active range you will experience breakouts. Anything that is underlying in the skin will purge out, this is the exact response we are wanting. Chin up!

Yes, sometimes after a treatment or if dryness is apparent on the skin you can have areas that may tingle or sting, if it persists please send us an email and we can advise from there.

Sadly 3 to 4 even 5 homecare products will not change or correct any skin condition, you will need to build on adding more into your daily routine accompanied with in clinic treatments, depending on the skin concern and condition. Your skin therapist can advise you further.

Unfortunately, no, our booking policy requires 24 hour’s notice of any late cancellations or appointment changes, and cannot swap appointments with family members or friends.

Any injectable treatments, depending on area will need to be treated 1-2 weeks after once the product has settled, we cannot treat a client if they have had filler or Botox the same day of their skin appointment.

Sadly no! We are open Monday to Saturday; all emails or correspondence will be answered within business hours on our open days.

Yes absolutely we need to be made aware of any medication or health changes to ensure we can perform our treatments accordingly.